Integrations
Provider Integration Onboarding
Technical onboarding flow for external software providers, covering API endpoints, credential exchange, backend setup, and release checks.
APIsCredentialsUAT
Databases & Operations Software Administrator
I Connect, Test & Keep Systems Moving.
Hi — I'm GDM, an IT and integration specialist working across database operations, provider onboarding, QA, incident support, and documentation. I turn messy operational handoffs into clear, reliable systems.
Daily Tools & Operating Context
SQL
API Setup
QA / UAT
Jira
Confluence
CMS
Support
What I Do
See All Work
Services & Expertise
Practical technical support for database operations, integrations, release readiness, incident workflows, and the documentation teams need to move fast without losing control.
Database Operations
SQL infrastructure support, schema and query tuning, access control, availability monitoring, and backup/recovery discipline for operational systems.
Provider Integrations
Technical onboarding for external software providers, including API endpoint setup, credential exchange, backend configuration, and release coordination.
QA & Release Readiness
UAT, functional testing, compatibility checks, and structured release notes that help teams validate changes before they reach production.
Incident & Support Flow
Tier-1/Tier-2 troubleshooting, vendor escalation, root-cause notes, and clear incident logs that help support teams resolve issues faster.
Workflow Documentation
Jira and Confluence workflows, knowledge base structure, training notes, and process improvements that reduce repeat errors.
CMS & Back-office Configuration
Hands-on configuration across proprietary provider back offices, CMS tools, game metadata, and operational software settings.
My Approach
How I Work
01
Map
I start by mapping the system, stakeholders, dependencies, and failure points so the work solves the real operational problem.
02
Configure
Endpoints, credentials, database settings, CMS records, test cases, and handoff notes are configured with traceability and future support in mind.
03
Verify
Changes are checked through QA, documented clearly, and handed over with the context needed for support, training, and improvement.
Latest Work
All Projects
Selected Projects
Integrations
Database Ops
SQL Operations Stewardship
Database availability, security, query performance, and backup/recovery testing for operational software environments.
SQLBackupsPerformanceAccess Control
Documentation
Knowledge Base Workflow
Jira and Confluence workflow improvements that reduced incident documentation errors and made training material easier to reuse.
JiraConfluenceSLA NotesTraining
What People Say
A Few Kind Words
★★★★★
GDM makes complex provider handoffs feel controlled. Endpoints, credentials, testing notes, and escalation paths are all clear before go-live.
Software Operations · Malta
★★★★★
Incident notes became easier to understand and much easier to act on. The process improvements saved time across support and management.
Technical Support · Remote
★★★★★
A calm bridge between technical vendors and internal teams. Issues are translated into practical next steps without losing the technical detail.
iGaming Operations · Malta
Let's Connect
Have a project in mind?
Have a project in mind?
Let's build it together.
Open to conversations around database operations, integrations, QA, support workflows, and practical software projects.